Fletchers Data Claims

Medway Council Data Breach

Medway Council

In July 2019 Medway Council in Kent reported themselves to the Information Commissioners Office (ICO) for a potential data breach after realising that a significant security flaw in their online forms had left them open to a hack which in turn may have led to residents in the Medway area having their personal details stolen.

The council’s assistant director of transformation, Carrie McKenzie, commented on the Medway data breach, saying: “We would like to reassure residents this was an isolated issue with our inquiry forms, which involved web links being manipulated to gain access.

“As soon as we became aware that a technical expert had gained access to some forms on our website, we immediately removed all potentially affected forms. We have provided the Information Commissioner’s Office with an initial report.”

The ICO investigation is ongoing and therefore the number of residents involved or the impact of the Medway data breach is not yet known.

How do I know if my data has been breached by Medway Council?

Under law, Medway Council should have sent you a letter notifying you of the fact that you were involved and that your data may have been breached. However, with the ICO investigation ongoing, they may not yet have sent the notification letter and if you have used the Medway Council website at any point, then your data may have been compromised.

Who are we?

Fletchers Data Claims is a legal service provided by Fletchers Solicitors, a Top 100 UK Law Firm with over 30 years experience of fighting for consumer rights. If you have been the victim of a data breach then you may be entitled to claim for compensation for any losses or damage caused, as well as the distress that the incident has caused. The Fletchers Data Claims service is there to represent your interests and help you claim back the compensation you are entitled to either through an individual claim against the organisation that breached your data or in some cases, through representing you and others are part of a large group action (often called a ‘class action’).

How do I claim?

If your data was part of the Medway Council data breach then you may be entitled to compensation for the distress caused by the breach. Even if you are lucky and the breach did not result in any specific loss or damage, you are still rightly entitled by law to claim compensation for the distress caused by the incident. It is important that organisations like Medway Council treat your data lawfully and with care and respect, and are held to account when they fail to do so.

In most cases of claim for distress following a data breach, the minimum level of damages to be sought at a settlement stands between £750 to £1,000, but with any data breach the value could be much higher depending on the circumstances and effects of the breach.

If the breach has caused you specific losses and damages or was particularly sensitive in nature then the amount of compensation could be significantly higher. This is why it is important to contact a knowledgeable legal team like us to ensure that your case is properly assessed and the right amount of compensation is awarded.

All advice provided is free of charge and if we take your case on, we always work on a no win-no fee basis. That means if your claim following a data breach is not successful, you will not be charged a penny.