Marriott Hotels Data Breach

In November 2018, Marriott International (the Parent Company of Marriott Hotels) admitted that they have suffered a major data breach of customers personal data including credit card details, passport details and dates of birth. The data breach itself dates back as far as 2014. Of the 30 million customer records that were stolen over this time, several million related to UK residents. The Marriott data breach occurred following a hack by cyber criminals. The Information Commissioners Office (ICO) stated that Marriott Hotels should have made sure their IT systems were more secure.

The Information Commissioner said: “the GDPR makes it clear that organisations must be accountable for the personal data they hold. This can include carrying out proper due diligence when making a corporate acquisition, and putting in place proper accountability measures to assess not only what personal data has been acquired, but how it is protected”

How do I know if my data has been breached by Marriot Hotels?

Under law, Marriott should have sent you a letter notifying you of the fact that you were involved and that your data was breached.

Who are we?

Fletchers Data Claims is a legal service provided by Fletchers Solicitors, a Top 100 UK Law Firm with over 30 years experience of fighting for consumer rights. If you have been the victim of a data breach then you may be entitled to claim for compensation for any losses or damage caused, as well as the distress that the incident has caused. The Fletchers Data Claims service is there to represent your interests and help you claim back the compensation you are entitled to either through an individual claim against the organisation that breached your data or in some cases, through representing you and others are part of a large group action (often called a ‘class action’).

How do I claim?

If your data was part of the Marriott data breach then you may be entitled to compensation for the distress caused by the breach. Even if you are lucky and the breach did not result in any specific loss or damage, you are still rightly entitled by law to claim compensation for the distress caused by the incident. It is important that organisations like Marriott treat your data lawfully and with care and respect, and are held to account when they fail to do so.

In most cases of claim for distress following a data breach, the minimum level of damages to be sought at a settlement stands between £750 to £1,000, but with any data breach the value could be much higher depending on the circumstances and effects of the breach.

If the breach has caused you specific losses and damages or was particularly sensitive in nature then the amount of compensation could be significantly higher. For example, if your card details were used fraudulently following the breach then you may be entitled to a higher amount of compensation as well as claiming back any losses as a result of the fraudulent card use. This is why it is important to contact a knowledgeable legal team like us to ensure that your case is properly assessed and the right amount of compensation is awarded.

All advice provided is free of charge and if we take your case on, we always work on a no win-no fee basis. That means if your claim following a data breach is not successful, you will not be charged a penny.