Fletchers Data Claims
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Airbnb Breach

In September 2020, reports surfaced of a potential data breach affecting Airbnb hosts. The breach means that users of the holiday rental site may have had their personal data – including addresses & rental home codes – exposed to other users of the platform. Numerous users reported being redirected to the inbox of other hosts when trying to respond to messages from their own guests. The information so far is that a number of users across both desktop and mobile platforms were given access to the inboxes of other users. That would suggest that there is potentially a very wide range of information which has been incorrectly made available.

How do I know if my data has been breached by Airbnb?

A spokesperson for Airbnb commented: “On Thursday, a technical issue resulted in a small subset of users inadvertently viewing limited amounts of information from other users’ accounts. We fixed the issue quickly and are implementing additional controls to ensure it does not happen again.

Users of Airbnb have reported being able to access the data of ‘hundreds’ of other hosts. However, Airbnb claim that they do “not believe any personal information was misused and at no point was payment information accessible”.

Our advice to Airbnb hosts who are concerned about the security of their personal data, would be to seek professional legal advice so that we can investigate the matter on your behalf.

Who are we?

Fletchers Data Claims is a legal service provided by Fletchers Solicitors, a Top 100 UK Law Firm with over 30 years experience of fighting for consumer rights. If you have been the victim of a data breach then you may be entitled to claim for compensation for any losses or damage caused, as well as the distress that the incident has caused. The Fletchers Data Claims service is there to represent your interests and help you claim back the compensation you are entitled to either through an individual claim against the organisation that breached your data or in some cases, through representing you and others are part of a large group action (often called a ‘class action’).

How do I claim?

If your data was part of the Airbnb data breach then you may be entitled to compensation for the distress caused by the breach. Even if you are lucky and the breach did not result in any specific loss or damage, you are still rightly entitled by law to claim compensation for the distress caused by the incident. It is important that organisations like Airbnb treat your data lawfully and with care and respect, and are held to account when they fail to do so.
In most cases of claim for distress following a data breach, the minimum level of damages to be sought at a settlement stands between £750 to £1,000, but with any data breach the value could be much higher depending on the circumstances and effects of the breach.

If the breach has caused you specific losses and damages or was particularly sensitive in nature then the amount of compensation could be significantly higher. For example, if your details were used to falsely obtain money from you then you may be entitled to a higher amount of compensation as well as claiming back any funds that were handed over. This is why it is important to contact a knowledgeable legal team like us to ensure that your case is properly assessed and the right amount of compensation is awarded.
All advice provided is free of charge and if we take your case on, we always work on a no win-no fee basis. That means if your claim following a data breach is not successful, you will not be charged a penny.